According to the Resolution of the Government of the Russian Federation of January 19, 1998, in the event of detection of defects in the goods, the properties of which do not allow them to be eliminated (food products, perfumes and cosmetics, household chemicals and other goods), the buyer has the right, at his choice, to demand the replacement of such goods with goods of the proper quality or a commensurate reduction in the purchase price.
Instead of presenting these requirements, the buyer has the right to refuse the purchased goods and demand the return of the amount of money paid for the goods.
Refunds are made strictly to the card with which the payment was made. In this case, the buyer, at the request of the seller and at his expense, must return the received goods of inadequate quality.
All disputes are resolved through negotiations and within the framework of the legislation of the Russian Federation.
